Who should use it
Owners, administrators and operational teams that need customer support inside the same governed tenant as their Tally-connected workflows.
AvailableFree module
SyncBiller Marketplace
Customer Support
Operate support tickets, knowledge, assignments, and service-level workflows.
Workflow diagram — not a screenshot
Customer Support
1Support tickets
2Assignment workflow
3Service tracking
4Tenant and company scoped access
Business problem solved
Operate support tickets, knowledge, assignments, and service-level workflows.
Requirements
An active SyncBiller tenant, the required module entitlement and the appropriate role/company assignment. Authenticated workspace: /subscriber/support.
Detailed capabilities
What the module supports
Support tickets
A published Customer Support capability available within its tenant and permission boundaries.
Assignment workflow
A published Customer Support capability available within its tenant and permission boundaries.
Service tracking
A published Customer Support capability available within its tenant and permission boundaries.
Tenant and company scoped access
A shared SyncBiller control applied to the module workspace.
Role-aware actions and audit evidence
A shared SyncBiller control applied to the module workspace.
Search, filters and operational exports
A shared SyncBiller control applied to the module workspace.
Responsive web workspace
A shared SyncBiller control applied to the module workspace.
Clear Tally/Connector authority boundaries
A shared SyncBiller control applied to the module workspace.
Workflow
From entitlement to governed action
Enable
Platform availability and tenant entitlement are checked.
Assign
Administrators assign company, branch and role access.
Operate
Users work in the Customer Support screens and APIs.
Review
Statuses, approvals, exports and audit evidence remain visible.
Platform coverage
Web, mobile and accounting boundaries
SaaS functionality
The browser workspace exposes the published Customer Support screens, search, filters and actions after entitlement and role checks.
Mobile functionality
Mobile capability is advertised only where a real mobile workflow exists; the web entitlement alone does not invent a mobile screen.
Tally & Connector
Connector interaction is used only by implemented flows. Tally-authoritative accounting results are not presented as posted until the corresponding acknowledgement exists.
Workflow demo
Customer Support from access to audited outcome
No product screenshot is published until it has been captured from the authenticated module route with safe demo data. The diagram below is explicitly not a screenshot.
Workflow diagram — not a screenshot
TenantEntitlementRole / companyModule actionAudit / status
Reports
Operational lists, statuses and exports are exposed where implemented. Core financial reporting remains available separately in Reports Centre.
Permissions
Module entitlement, tenant membership, role and company/branch access are enforced before data or actions are returned.
Audit & state
Pending, approved, queued, acknowledged and failed states are kept distinct; the UI does not turn an unconfirmed external action into success.
FAQ
Questions about this module
Is Customer Support included in core SyncBiller?
Marketplace entitlement is separate from the core subscription unless its current commercial configuration explicitly says otherwise.
Does this page guarantee every provider or hardware integration?
No. Provider, device and physical output integrations require their configured service and real UAT.
Can administrators control access?
Yes. Module entitlement is combined with tenant roles and company or branch assignments.
Does it overwrite Tally accounting?
No. Connector-bound accounting actions remain queued or pending until Tally acknowledgement is received.